Returns Policy

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.   To be eligible for a return, all merchandise to be returned must be unused. Any products returned with a sign of damage - original factory seal tampered or original retail packaging damaged due to mis-handling/mis- use while in the customer’s possession will prohibit refund/exchange of the relevant items.   To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.  

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.   Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@mobile-experts.com.au.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@mobile-experts.com.au and send your item to: Unit 9/7 Salisbury Rd, Castle Hill, NSW, 2145, Australia.   To return your product, you should mail your product to: Unit 9/7 Salisbury Rd, Castle Hill, NSW, 2145, Australia.   You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.   Depending on where you live, the time it may take for your exchanged product to reach you, may vary.   You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.